Frequently asked questions

It usually suits dogs that get up with a little help and stand on their back legs even if they’re weak. If they can’t put weight on them, have a recent wound or have changed suddenly, talk to your vet first. You can take our 1-minute quiz.

Measure the chest and waist and check the guide. If in doubt, send us the measurements and we’ll recommend one.

No. The rear piece is the same for males and females: it fastens with a strap around each back leg and leaves the area free for them to do their business.

We have no agreements with vets. If yours has recommended a harness or a towel to help your dog, show them the product page and the video.

It opens and closes with quick-release buckles at the neck and on both sides of the body, so you don’t need to pull it over their head. If they’re lying down, you can close the buckles calmly; if you have questions, write to us and we’ll explain.

The rear piece fastens with a strap around each leg and leaves the area free for them to do their business, whether male or female. Every dog is different: if you see it bothers them, write to us and we’ll look at it with you.

The rear part is joined to the chest piece along the back by a strap that adjusts to the length of their back, and it fastens with a strap around each back leg. If it still moves, it’s usually a loose fit or a size too big: send us a photo and we’ll help.

It depends on the size and on your dog’s height. Write to us with their measurements and your height, and we’ll tell you how they’ll sit for you.

Use it when they need help, such as getting up, on stairs or getting into the car, and take it off when they rest and for sleeping. While they wear it, check now and then that it isn’t rubbing.

Hand wash in cold water. Let it air-dry before putting it back on.

It depends on the surgery and where the wound is. Ask your vet whether your dog can wear a harness that rests on that area, and from when.

It isn’t right for carrying their full weight. Talk to your vet about other aids.

It’s a support to help them while they make the effort they can, not to lift them off the ground or carry their whole weight. That’s why we don’t give a load figure.

Some dogs find the first days hard. Put it on for short periods, with a treat and at a calm moment. If they don’t get used to it, you have 14 days to withdraw from the purchase.

It helps them get in and out. It isn’t a restraint system for travelling.

No. It’s an aid for everyday life. Health questions are best taken to your vet.

Worldwide, and shipping is free.

To Spain, about 5–10 working days from your order. We ship it from our international warehouse, so it takes a little longer than a domestic delivery.

Nothing: shipping is free on every order.

You’ll see the available methods at checkout. Payment is made on Shopify’s secure checkout page.

To avoid it, send us their measurements before you buy and we’ll recommend the size. If it doesn’t fit when it arrives, write to us and we’ll help you exchange the size.

Yes, you have 14 calendar days from delivery. Use the “Withdraw from contract” button or write to us.

The 3-year legal guarantee. If something fails, write to us with a photo.

Stop using it and write to us today with a photo. We’ll replace it.

No. We select and explain aids for everyday life. Your dog’s health is for your vet.